Archive for Boston Sports club

Boston Sports Club Screws Another Customer

Posted in Law, Money, Sports and Recreation, Uncategorized with tags , , on August 25, 2014 by daviddiel

Why do gyms routinely screw customers out of a final payment? Every business that charges a fee to cancel service should be sued into obscurity. This letter from Boston Sports club at Wellington Circle sounds nice, until the part about processing one last payment…

Hi David,

Thank you for your membership cancellation inquiry, I’m sorry to hear you will be leaving us. Do you mind if I ask why? I’m happy to help you with your request either way. I need to collect your final payment for your 30 day notice and then your cancellation will be finalized. Please call or email me at your convenience to provide me with the billing information you would like to use for your final payment. Unfortunately we cannot use the card you have on file as for your security we only have access to the last 4 digits and all 16 are needed to process the payment.

I hope to hear from you soon.

Thank you for being a valued member of our club over the years.

John XXXXX
General Manager
Boston Sports Clubs
Wellington Circle
70 Station Landing
Medford, MA 02155
o: XXX.XXX.XXXX
e: XXXX.XXXXX@bostonsportsclubs.com

Edit: It turned out that the corporate office was able to cancel my membership without a final payment, but only because my case had special circumstances. The underlying business practice is still going on, and that’s why I’m leaving this post up for others to see.